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Elizabeth Arthotel   >   COVID-19 Compliance

COVID-19 Compliance

Skiing area Ischgl/Samnaun - Winter 2020/21

We are delighted to welcome you to ski and snowboard in Ischgl/Samnaun again from 26 November 2020. Skiing and snowboarding will be somewhat different this season. Nevertheless, we are convinced that in our cross-border Silvretta Arena, with an area of 500 ha of daily groomed pistes (equivalent to more than 700 football fields) providing enough safety distance, you will spend beautiful and relaxing days of skiing this winter, too.

Please always carry a filtering face-piece and use it when the minimum distance to other persons as required in each case cannot be observed.

Please keep sufficient distance to unknown persons. If possible, the minimum distance should also be maintained in the cable car cabins.

Observe the general hygiene rules and wash your hands regularly. In the cable car station and the mountain restaurants, disinfectant dispensers are available for you.

Install the Stopp Corona-app/SwissCovid APP and protect yourself and your loved ones. Every time the minimum distance to other people is not observed, the app will register this as a contact. If you or one of these persons catch the corona-virus, all encounters will be informed completely anonymously.

Safety first: Your health is our top priority.

To the best of our knowledge, we take all necessary protective measures to guarantee a safe stay. You should not lack for anything - and certainly not for safety. That is why we are also happy to take out ERV (European Travel Insurance) with COVID-19 cover for you if you are unable to start your journey due to COVID-19 illnesses (in your own home or in that of a relative). This is our investment for your safe holiday - because you mean the world to us!

For questions and your concerns, we are happy to be there for you:
info@elizabeth.at and +43 5444 5411

What we do together
for your carefree stay

General information
  • Information columns and signs:
    They point out our Covid-19 compliance guidelines at the access points to our transportation facilities, in the cable car cabins, the restaurants, the sports shops and ski depots. Furthermore, we update you regularly and in multiple languages by means of relevant announcements in the access areas of the feeder lifts and ticket sales points.
  • Multifunctional scarf:
    When buying a ski pass, we will give you a multifunctional scarf at no cost, which can be used as a filtering facepiece (FFP). Wearing a filtering facepiece is mandatory in the areas with corresponding signs (also see below).
  • Visitor management:
    We will arrange the queue areas regardless of current legal provisions in such a way as to avoid groups of persons standing together at close range as far as possible.
  • Hand disinfection:
    At our cable car facilities and in the mountain restaurants we have installed sufficient hand disinfection facilities for you.
Cable cars and ski buses
  • Limited number of persons:
    A reduction of the highest number of persons allowed in the cable car cabins or the chairlifts is not legally mandatory. Permitted capacities will, however, not be fully utilised if the ridership is accordingly low. In cable car cabins and when riding on chairlifts and lifts, wearing FFPs is mandatory.
  • Disinfection of all cable cars:
    All cable car cabins (Silvrettabahn A1, Pardatschgratbahn A2,Fimbabahn A3, Piz Val Gronda E5, Pardoramabahn F2, Twinliner L1, Pendelbahn L2) are disinfected by us several times a day. When doing so, we apply a long-lasting mist of fine droplets, using special cold fogging devices. Within one minute, this eliminates 99.99% of viruses, bacteria and spores on the treated surfaces. The active ingredient does not leave behind any residue after usage, is 100% biodegradable, non-toxic, pH-neutral as well as skin- and eye-friendly.
  • Surface/ room air disinfection: In ski buses as well as in sports shops and ski depots, the first aid stations / Medical-Port in the ski area, but also in our WC-facilities and elevator cars, surface / room air disinfection measures are also carried out daily. Here, too, we rely on disinfection using the aforementioned ULV-cold fogging machines.
  • We expressly reserve limiting the number of persons for the Silvretta Arena Ischgl/Samnaun.
Mountain restaurants
  • Minimum distances:
    In the mountain restaurants we pay attention to the minimum distance between tables and seating facilities as prescribed by the authorities. In addition, we have installed new partitionings in the seating areas and adapted and expanded hygiene measures in the free-flow areas.
  • Limited admittance: In order to guarantee compliance with sufficient safety distancing, we will – regardless of capacity utilisation – also limit admittance to our culinary establishments on the mountain.
  • Digital menu cards: All our food / drinks menus are provided in digital form. These can be accessed using our iSki Ischgl / mySamnaun App or via QR-Code directly in the mountain restaurants and cable car cabins of the feeder facilities.
  • Music events: Music offerings in the restaurants and bars of the cable cars will be provided exclusively in form of background music. The tobogganing evenings will take place under strict observance of the applicable safety precautions.
  • Cleaning activities:
    The Silvrettaseilbahn AG and the Bergbahnen Samnaun AG are purposefully intensifying a number of cleaning activities. This applies, for example, to the cleaning and/or disinfection of the tables/bar areas in the mountain restaurants as well as to handrails, doorknobs and sanitary installations. We have also reduced the intervals for cleaning the filters in ventilation systems.
  • In our mountain restaurants there will be a registration requirement this winter season.
Staff
  • Covid-19-Test:
    All staff will be tested for Covid-19 before starting work for the first time. For those who are in contact with customers, occasion-related follow-up tests will take place, whereby ongoing testing opportunities are available.
  • Staff who have contact with guests (gastronomy, cable car and rescue sections) are instructed to wear FFP. Before the start of work, the body temperature of all staff will be checked on a daily basis.
  • Persons with health afflictions can contact the staff of the cable car companies at any time. We have several qualified Corona safety officers available for this purpose.
Events
  • A Top of the Mountain-Opening-concert in November will not be held this year due to the special situation. The TOM-concerts for Easter and the season finale we hope to go ahead with, if the legal framework conditions and general situation so permit. Likewise, we will try to hold selected events, such as the ski-demo shows of the ski school. More detailed information regarding this will be announced in due time.

ELIZABETH ARTHOTEL

Fimbabahnweg 4 | 6561 Ischgl / Tirol Österreich